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TERMS AND CONDITIONS

Effective Date: May 17, 2026

Welcome to NeatlyLive. These Terms and Conditions ("Agreement") govern your user registration, membership, subscription, and use of the professional cleaning services provided by NeatlyLive ("Company," "we," "us," or "our").

By signing up, creating an account, purchasing a membership, or scheduling a service on our platform, you ("Customer," "user," or "you") expressly agree to be bound by this Agreement. If you do not agree to these terms, you must not use our platform or services.

1. PLATFORM ELIGIBILITY & BACKGROUND SCREENING

To ensure the safety, security, and integrity of our marketplace and to protect our dedicated cleaning professionals, NeatlyLive reserves the right to verify the identity and eligibility of all users registering for the platform.

Background Check Information Policy: NeatlyLive does not retain, store, or maintain your historical background check results or raw screening data on its servers. Background checks are processed via secure, third-party consumer reporting agencies solely to verify eligibility for platform registration. Once eligibility is determined to guarantee a safe working environment for our service professionals, the underlying raw report data is not kept by NeatlyLive.

2. MEMBERSHIP, CANCELLATIONS, AND REFUND POLICY

NeatlyLive offers recurring service memberships to provide streamlined access to scheduled cleaning professionals. By enrolling, you authorize recurring billing based on your selected tier.

Right to Cancel: You may cancel your NeatlyLive membership at any time by accessing your account settings or contacting our customer support team via email.

CRITICAL CANCELLATION & REFUND POLICY: While you may cancel your membership at any time, if you cancel within the first three (3) months from your initial sign-up date, you will receive ABSOLUTELY NO REFUND for any paid amounts, setup fees, or membership dues. Initial commitments are non-refundable during this introductory three-month window.

Post-Three-Month Cancellations: Cancellations made after the initial three-month period will halt future billing cycles. Services already paid for or rendered within an ongoing billing period remain non-refundable.

3. CONSENT TO ELECTRONIC COMMUNICATION & DIRECT CONTACT

By signing up, creating an account, or providing your contact information to NeatlyLive, you provide your express written consent to be contacted by NeatlyLive and its authorized representatives for administrative, promotional, marketing, and operational purposes.

This consent explicitly includes, but is not limited to, receiving:

• Automated and marketing emails.
• Short Message Service (SMS) text messages.
• Direct phone contact and pre-recorded voice messages.

Communications may be sent to any email address or telephone number you provide. Standard message and data rates applied by your mobile carrier may apply. You may opt out of promotional communications at any time by utilizing the "unsubscribe" link in emails or replying "STOP" to SMS text messages; however, you acknowledge that opting out of operational communications may impact our ability to deliver scheduled cleaning services effectively.

4. DATA PRIVACY & THIRD-PARTY SHARING

We respect your privacy and are committed to safeguarding your personal data. NeatlyLive strictly adheres to a non-commercialization privacy standard:

We will not sell, rent, or lease your personal information to third parties without your explicit consent. Your information is utilized exclusively to facilitate bookings, process secure payments, communicate scheduling updates, and improve your overall customer experience with NeatlyLive.

5. MODIFICATIONS TO TERMS AND CONDITIONS

NeatlyLive reserves the right, at its sole discretion, to modify, update, amend, or replace any part of these Terms and Conditions at any time to reflect operational, legal, or regulatory changes.

In the event that our Terms and Conditions undergo material changes, you will be notified via the email address associated with your account. Continued use of our platform or cleaning services following the issuance of an email notification constitutes your full and binding acceptance of the updated Terms and Conditions. It is your responsibility to ensure your email information remains current and accurate.

6. SERVICE STANDARDS AND CUSTOMER RESPONSIBILITIES

To ensure optimal service delivery, customers must comply with the following operational rules:

• Access to Premises: The customer must ensure the cleaning professional has reliable access to the scheduled property at the appointed time. Failure to provide entry within 20 minutes of the scheduled arrival window may result in a locked-out fee or a canceled appointment without a refund.
• Safe Environment: Customers must provide a safe working environment. This includes securing firearms, hazardous substances, and unrestrained or aggressive pets. Cleaning professionals reserve the right to leave a property if they encounter unsafe or unsanitary conditions that exceed standard residential scopes (e.g., biohazards, mold infestation), and full service charges will still apply.
• Utilities: Properties must have functioning electricity and running water (both hot and cold). Our cleaning professionals cannot perform services in a facility devoid of utility infrastructure.

7. DAMAGE AND LIABILITY LIMITATION

Reporting Window: In the rare event of accidental damage or missing property during a service, the incident must be reported to NeatlyLive support within twenty-four (24) hours of service completion. Failure to report within this timeframe voids corporate liability claims.

Cap on Liability: To the maximum extent permitted by applicable law, NeatlyLive’s total cumulative liability for any claim, damage, or loss arising out of or in connection with our services shall not exceed the total amount actually paid by you to NeatlyLive in the one (1) month immediately preceding the event giving rise to the claim.

8. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement and all matters arising out of or relating to it shall be governed by, and construed in accordance with, the laws of the jurisdiction in which NeatlyLive operates, without giving effect to any principles of conflicts of law. Any legal actions or proceedings arising under this Agreement shall be brought exclusively in the appropriate courts of that jurisdiction, and parties hereby consent to personal jurisdiction therein.

End of Terms and Conditions.